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Q&A

Is it safe to put my credit card number in the website?

Bellismira doesn't store any of your credit card information (that’s handled by our payment processor, Shopify, the best in the business) and we will never share your personal information with anyone else.

 

What's your privacy policy?

We will never share your information with any third party. What is a third party? Well the first party is us, and the second party is you. A third party is anyone other than us and you. As you know, they probably have enough already information already

 

What payment systems do you accept?

We use Stripe to accept the four major US-based credit cards: VISA, MasterCard, AMEX, and Discover.

 

Shipping & Returns

I purchased Bellismira Sports through Amazon. Should I email you?

Yes.  You can also contact Amazon Customer Service for items bought through Amazon's website and they’ll help you out. Amazon has made it very easy to return or exchange items through them.

 

My order never arrived.

Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll help you out.

 

My order arrived incomplete or damaged.

Send us an email upon inspection. Tell us what you ordered and your order number, and we’ll help you out.

 

 

What else?

Let's see...we don't charge cancellation fees, we generally replace things that arrive severely damaged, and if your order needs to be refunded, we'll issue your refund within 5 to 7 business days from our last email.

 

You still need help?

That is fine too!

You can send us an email. Please include your order number and any other relevant information.